Below are the steps needed to prepare Internet Explorer version 7 (IE 7) to work with ChemTracker.
Note: your browser may already have some of these settings selected, but you should check to be certain.
- Disable Caching
In the Tools menu/Internet Options/General tab/Browsing history, click the “Settings” button.
Then select “Check for newer versions of stored pages: Every time I visit the webpage.”
- Allow Cookies from CT
- Enable Java
Also in Tools/Internet Options of IE, select the Advanced tab, and check the checkbox entitled “Java (Sun) Use JRE 1.n.m_mm for ” (where n.m_mm are user computer specific version numbers).
- Allow CT Pop-ups
ChemTracker uses “pop up” windows to display certain types of information. All pop-up blockers, whether Windows or third party software, must be turned off or otherwise disabled (i.e., allow pop-ups). Otherwise you may not be able to see the results of a query and other information, and ChemTracker will not work properly.
Use the Tools menu and select Pop-Up Blocker. Consult with your local IT support to determine if you can turn the pop-up blocker off completely, or use the settings to turn the blocker off for the ChemTracker sites.
Allow pop-ups on the following sites:
From the Tools menu, select Internet Options. In the Security tab, press the Sites button. Enter each of the following ChemTracker sites (we recommend you copy-and-paste to avoid typos) and press the Allow button:
Close the window. Then select the Custom Level button.
In the Scripting category, be sure Active Scripting, Scripting of Java Applets are enabled. Click OK.
- Restart computer
At this point your computer should be properly set up to run ChemTracker. Once you have confirmed or added the above settings, re-boot your computer, access and log in to your organization’s ChemTracker instance. If you have any difficulty with access or log-in, email ChemTracker Support at email@example.com.